Warranty and Returns
If the unthinkable happens, and our creation fails, rest easy. Bases By Bill has an iron-clad warranty, and we have your back from the date of purchase. If your base fails due to poor workmanship, Bases By Bill will do everything we can to make it right. The following four options are available if your item fails due to workmanship issues. We do not warranty non-workmanship related issues.
- Bases By Bill can directly replace your item (or with a comparable item subject to redesign)
- Bases By Bill can repair your item (if repairable)
- Bases By Bill can refund your purchase entirely
- Bases By Bill can offer you credit against your next purchase
If your beautiful wooden pieces fail, please don’t hesitate to call or email us. We would like the opportunity to set things right, even if it wasn't our mistake!